Call Center Services
- inbound and outbound
- 24/7/365 inbound and outbound call center operations
- automated(IVR), human operator or mixed solutions
- 20 working stations for human operations
- 5 E1 trunks(receiving 150 simulation calls)
- 5 PABX with interactive voice response(IVR)
- direct connections with Orange, Vodafone, Romtelecom, Dial Telecom and Mediasat
- VAS, regular and Green numbers
ING Pensii private facultative
Client: ING
Brand: Insurance
Campaign: Pensions Pilar III
Target: 25-45, Urban
Period: May 21st - July 15th
Target – new clients 10.000
Duration – month 2
Inbound – minutes 1.464
Outbound – minutes 3.500
No of Operators-10
Average minutes/call 01:51
Total calls- 18.314
Effectiv call duration- 01:51
Total queued-calls- 1.362
Full service: Difficult project in term of specialized information/ financial and legal about Voluntary pensions. Establishing meetings with new clients for ING Voluntary Pensions.
Libertatea “Super Magic"
Prizes 50.000
Duration - month 2
Average minutes/call 00:57
Calls- 52.173
Operators- 5
Customer satisfaction- 95,4%
Full Service – Mass Calling/ Customer Care + Prizes Redemption
Difficult project in terms of sensitive data and attention to detail: checking and validating codes, assigning prizes, offering information, collecting personal data.
Romtelecom Click Net
Target – contact clients 13.171
Duration – weeks 2
Average minutes / call00:57
Leads – contact clients 8.896
Operators10
Outbound minutes 10.317
Outbound calling- Prospecting and Selling Click-Net Internet Services+ Customer Care.
Difficult project in terms of results:Initial target: 5.000 leads/ 2 weeksTarget Over-fulfilled: 8.896 signed contract.
Bakker, European Leader in Selling plants
fall 2007, spring 2008, fall 2008
Inbound calls/project 12.759
Duration - month 2
Average minutes/call 00:57
Leads– orders 16899
Operators- 10
Complaints/Information supply 2.374
Full Service – Receiving Catalogue Orders and Customer Care.
A project in which the operators dealt with high quantity of information.
Client: ING
Brand: Insurance
Campaign: Pensions Pilar III
Target: 25-45, Urban
Period: May 21st - July 15th
Target – new clients 10.000
Duration – month 2
Inbound – minutes 1.464
Outbound – minutes 3.500
No of Operators-10
Average minutes/call 01:51
Total calls- 18.314
Effectiv call duration- 01:51
Total queued-calls- 1.362
Full service: Difficult project in term of specialized information/ financial and legal about Voluntary pensions. Establishing meetings with new clients for ING Voluntary Pensions.
Libertatea “Super Magic"
Prizes 50.000
Duration - month 2
Average minutes/call 00:57
Calls- 52.173
Operators- 5
Customer satisfaction- 95,4%
Full Service – Mass Calling/ Customer Care + Prizes Redemption
Difficult project in terms of sensitive data and attention to detail: checking and validating codes, assigning prizes, offering information, collecting personal data.
Romtelecom Click Net
Target – contact clients 13.171
Duration – weeks 2
Average minutes / call00:57
Leads – contact clients 8.896
Operators10
Outbound minutes 10.317
Outbound calling- Prospecting and Selling Click-Net Internet Services+ Customer Care.
Difficult project in terms of results:Initial target: 5.000 leads/ 2 weeksTarget Over-fulfilled: 8.896 signed contract.
Bakker, European Leader in Selling plants
fall 2007, spring 2008, fall 2008
Inbound calls/project 12.759
Duration - month 2
Average minutes/call 00:57
Leads– orders 16899
Operators- 10
Complaints/Information supply 2.374
Full Service – Receiving Catalogue Orders and Customer Care.
A project in which the operators dealt with high quantity of information.
